Privacy Policy
Last updated: 11 November 2026.
Who We Are
This website, nirvanamemorialsg.com, is run by an authorised agent of Nirvana Memorial Garden Singapore (“we”, “us”). This policy explains how we collect, use, disclose and protect your personal data in line with Singapore’s Personal Data Protection Act 2012 (PDPA).
Personal Data We Collect
- Enquiry form: your name, email address, mobile number and the service you are interested in.
- Calls and WhatsApp messages: your phone number, name and anything you choose to tell us.
- Site visits: the details you give us to book and arrange a visit.
- Technical data: your IP address and browser details, which our website host records for security, and the cookies described below.
Why We Collect It
We use your personal data to answer your enquiries, arrange site visits, give you information and prices for columbarium niches, ancestral pedestals, prayer services and funeral services, pass your request to Nirvana Memorial Garden Singapore where needed to arrange a service, keep records of our dealings with you, and meet our legal obligations.
Your Consent
By submitting the enquiry form, calling or messaging us, you consent to us using your personal data for the purposes above. We will not use it for other purposes without your consent. We will only send you marketing messages if you have agreed to receive them, and we check the Do Not Call Registry where the law requires.
Withdrawing Your Consent
You may withdraw your consent at any time by contacting our Data Protection Officer. We will act on your request within a reasonable time and tell you if withdrawing consent means we can no longer help with your request.
Access and Correction
You may ask to see the personal data we hold about you, how it has been used or disclosed in the past year, or ask us to correct it. Contact our Data Protection Officer. We will respond as soon as reasonably possible, and may charge a reasonable fee for access requests, which we will tell you about first.
Who We Share It With
We share your personal data only as needed for the purposes above: with Nirvana Memorial Garden Singapore and its service teams to arrange the services you ask for; with our service providers, such as our website host and messaging services (including WhatsApp, operated by Meta); and with authorities where the law requires. We do not sell your personal data.
Cookies and Embedded Content
Our website uses cookies needed for it to work and to remember your language choice. Pages with an embedded Google map or Google reviews may let Google set its own cookies, and the WhatsApp chat button opens WhatsApp, which follows Meta’s own privacy policy. You can block or delete cookies in your browser settings, though some parts of the site may then not work as expected.
Transfers Outside Singapore
Some of our service providers may store or process data outside Singapore. Where this happens, we take reasonable steps to make sure your personal data is protected to a standard comparable to the PDPA.
How Long We Keep It
We keep personal data only as long as it is needed for the purposes it was collected for, or for legal or business reasons. After that, we delete it or make it anonymous.
How We Protect It
We take reasonable security measures to protect your personal data from unauthorised access, use, disclosure or loss. No method of sending or storing data over the internet is completely secure, so we cannot guarantee absolute security.
Data Breaches
If a data breach occurs, we will assess it promptly and notify the Personal Data Protection Commission and affected individuals where the PDPA requires.
Contact Our Data Protection Officer
For questions about this policy, or to make a request about your personal data, contact our Data Protection Officer by calling or WhatsApp on +65 9684 2263.
Changes to This Policy
We may update this policy from time to time. The latest version is always on this page.
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